-
What is your turnaround time?
We deliver small-medium sized orders within 4 days. Rush delivery is also available and can be ordered when placing your order.
[Return to Top of Page]
-
How do we receive the files?
Easy! We send you an email with a direct link to our website directory. You can download your audio files by simply clicking on this link.
[Return to Top of Page]
-
Do you guarantee your service?
Yes, 100%! Our guarantee is quite simple. We promise to fix the problem to your satisfaction. Our goal is to provide you with outstanding service and quality.
Our success rate is well over 99.5%!
[Return to Top of Page]
-
How can I get pricing?
Just click on "Pricing" on the blue menu on the left-hand side.
You'll receive an instant online quote. No need to wait!
Actually, we're one of the only voiceover companies that offer this convenient service!
[Return to Top of Page]
-
Do you offer discounts on small revisions?
Yes, we offer special discounts for small revisions placed within 1 week of the initial order.
[Return to Top of Page]
-
Do you have voices in other languages?
Yes, we offer English (US), English (UK), English (Australian), Spanish, French Canadian, French Parisian, Italian & Portuguese.
[Return to Top of Page]
-
Do you offer translation services?
Yes, we offer translation "from" and "to" any languages available on this site. (Our translators are native speakers.)
[Return to Top of Page]
-
Do you offer computer generated voices?
NO! We never have and never will offer computer generated voices. We believe in the power of the human voice!
[Return to Top of Page]
-
Do you offer background music?
Yes. Just ask one of our customer representatives and we'll be glad to quote you on some of the best royalty-free music available!
[Return to Top of Page]
-
What is the best format for streaming audio files over Internet?
MP3, 44kHz, 64 kbps is a fast streaming format that still sounds pretty good. With bit rates lower than 64kbps, the sound quality starts to deteriorate.
[Return to Top of Page]
-
Can you supply the recording in our specific system?s file format?
Yes, we can deliver your files in just about any format. Simply select it from the dropdown menu when you place your order.
[Return to Top of Page]
-
Is there a way to give you the proper pronunciation for specific words?
Yes, we have a special hot line you can call to record the names that need the pronunciations clarified.
[Return to Top of Page]
-
Do you back up my audio files for future use?
Yes we keep a copy of all recordings on file, forever.
[Return to Top of Page]
-
Do you offer a refund policy?
We cannot offer a refund but we have a 100% satisfaction guarantee!
[Return to Top of Page]
-
In what currency is the billing?
(USD) United States Dollar
[Return to Top of Page]
-
What payment methods do you accept?
We accept Visa, MasterCard, American Express and Discover.
[Return to Top of Page]
