Proper script formatting is an important step in order to achieve accurate voice overs. When creating your script, please use the guidelines below so that we may understand exactly how you wish to have your order delivered.
Delete all text that is NOT to be read.
If separate files are required, please numerate each file consecutively.
For your convenience, you may also download our script template:
1. Please leave your message after the tone.
2. Please call back later, thank you.
In cases where each letter is to be spoken separately, put a period (dot) between each letter.
Where acronyms are to be read as words (spoken), please write the phonetic instructions beside them.
Example: NASA (Na-saw)
If you use abbreviations in your script, please indicate how they should be read
Example: "Inc." (read as "incorporated" or "ink"?)
Addresses, Telephone Numbers, Extensions, etc…
If you require to have numbers read in a specific way, please indicate this in the script as follows.
We read them exactly as is written; therefore please verify that all website addresses or email addresses are properly written in your script.
Example: http://www.yoursitename.com is read as (http colon slash slash www dot yoursitename dot com)
If required, please specify how the punctuation should be read for special characters such as (-) & (/).
- (Read as dash or hyphen?)
/ (Read as slash or forward-slash?)
Script formatting for IVR prompts is especially important so that the intonation of each prompt will sound natural and correct. Because of the concatenation inherent to most IVR systems (that is – small audio files strung together to form a complete message), sentences/phrases are often split up in to smaller files to save time and cost. Mainly by not recording repetitive phrases over and over again, such as "Please press 1".
Punctuation and capital/minuscule letters are imperative to having your IVR prompts intonated correctly.
As way of explanation, let's say there are three (4) basic types of prompts. We'll call them Complete, Beginning, Ending and Middle prompts.
1. Complete Prompts (Normal/Full sentence)
This is a normal/full phrase and read/intonated as a complete sentence. It begins with a capitalized word and ends with a period.
Please press 1 for sales.
2. Beginning Prompts (Partial sentence)
This is only the beginning of a phrase. It is read/intonated as the "start" of a sentence, but the end is unfinished (open). It begins with a capitalized word and ends with an ellipse (three dots).
For the sales department, please…
3. Ending Prompts (Partial sentence)
This is only the ending of a phrase. It is read/intonated as the "end" of a sentence, but has no beginning (open). It has no capital letters and it begins with an ellipse (three dots) and ends with a period.
…and someone will be with you momentarily.
4. Middle Prompts (Partial sentence)
This is only a mid-section of a phrase. It has no beginning or ending. It has no capital letters and it begins and ends with an ellipse (three dots).
…for the moment, please…