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Frequently Asked Questions

What audio format do I need?

You may need to contact your service provider. We offer an extensive number of audio formats, each with their own unique specifications. Here is a breakdown of the specs:
1. Bit depth: (i.e., 8 bit, 16 bit)
2. Sample rate: (i.e., 8kHz, 11kHz)
3. Codec: (ie., Ulaw, PCM)
4. Extension: (i.e., .wav, .mp3)

I'm having problems logging in...

Let's try a few things:

Your username is you email account. If you have multiple email addresses, you can check with us to find out which one we have on file.

Please try resetting your password using the "Forgot Password" link below:
https://www.amazingvoice.com/forgot-password

If have already tried this and have not received an email, be sure to check your junk/spam folder.

If this still does not work, please let us know and we will reset the password manually.

Why do the other languages cost so much?

This is an industry wide practice. Foreign languages are just more expensive simply because the voice talent rates are higher.

How do I add the files to my system?

Because every system is different, the process varies. You may need to contact your service provider. They will inform you of the format required and also instruct you on how to add the files to your system.

Why don't my files sound like the samples on your site?

Certain audio formats are low-bandwidth, which is required for all telephone systems. We agree that this format can sound less than great when played through normal speakers but is perfectly acceptable when played over a telephone line.

This is explained here:
https://en.wikipedia.org/wiki/Wideband_audio

And here:
http://electronics.howstuffworks.com/telephone6.htm

What if I need to make revisions/tweaks to the recording?

If there are any mistakes or mispronunciations (made on our behalf), we will re-record the affected sections at no additional cost to you.

Changes in your script after we have delivered your order are subject to additional charges.

Please visit our pricing page for additional information: https://www.amazingvoice.com/pricing

Are there any monthly, membership or admin fees?

No, there are no fees. Once you purchase the recording, it is yours to own forever.

Can we use our own music for an On Hold production?

Yes, but only if you have obtained a license for use.

The very beginning of my recording sounds cut off. Why?

This is likely caused by your media player. We inspect the head and tail of every file before delivery.

Rest assured that the file is intact.

You can try a different media player, but once you upload the file to your system, you will hear that it is fine.

Can we hear a preview of our message(s) before we buy?

By default all productions are recorded to match the voice talent's web sample.

We can create a short sample for your approval but there is a fee of $50 USD for this service.

What is your turnaround time?

We deliver small-medium sized orders within 4 days. Rush delivery is also available and can be ordered when placing your order.

How do we receive the files?

Easy! We send you an email with a link to your account where you can download your audio files.

Do you guarantee your service?

Yes, 100%! Our guarantee is quite simple. We promise to fix the problem to your satisfaction. Our goal is to provide you with outstanding service and quality. Our success rate is well over 99.75%!

How can I get pricing?

Our pricing is explained here.
Or to get an instant online quote click here.

Do you offer discounts on order revisions?

Yes, we do offer a special rate of $75 per message (max 25 words) for revisions placed within 14 days of the initial order.

Do you have voices in other languages?

Yes, we offer voice overs for most international languages.

Do you offer translation services?

Yes, we offer translation service for most international languages. (Our translators are native speakers.) Click here for more info

Do you offer computer generated voices?

NO! We never have and never will offer computer generated voices. We believe in the power of the human voice!

Do you offer background music?

Yes. We have some of the best royalty-free music available!
See for yourself: Click Here

What is the best format for streaming audio files over Internet?

MP3, 44kHz, 128 kbps is a fast streaming format that still sounds pretty good. With bit rates lower than 128kbps, the sound quality starts to deteriorate.

Can you supply the recording in our specific system's file format?

Yes, we can deliver your files in just about any format. Simply select it from the dropdown menu when you place your order. If it is not listed in the menu, simply select "other" and enter your format.

Is there a way to give you the proper pronunciation for specific words?

Yes, we have a special hot line you can call to record the names that need the pronunciations clarified. The number for our hotline is 1-407-218-5869 ext 211.

Do you back up my audio files for future use?

Yes we keep a copy of all recordings on file, forever.

Do you offer a refund policy?

We cannot offer a refund but we have a 100% satisfaction guarantee!

In what currency is the billing?

(USD) United States Dollar

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal and ACH payments.

What clients say

"Super fast service, professional quality! "

- Accounting Practice Sales