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Frequently Asked Questions

What is your turnaround time?

We deliver small-medium sized orders within 4 days. Rush delivery is also available and can be ordered when placing your order.

How do we receive the files?

Easy! We send you an email with a link to your account where you can download your audio files.

Do you guarantee your service?

Yes, 100%! Our guarantee is quite simple. We promise to fix the problem to your satisfaction. Our goal is to provide you with outstanding service and quality. Our success rate is well over 99.75%!

How can I get pricing?

Our pricing is explained here.
Or to get an instant online quote click here.

Do you offer discounts on order revisions?

Yes, we do offer a special rate of $75 per message (max 25 words) for revisions placed within 14 days of the initial order.

Do you have voices in other languages?

Yes, we offer voice overs for most international languages.

Do you offer translation services?

Yes, we offer translation service for most international languages. (Our translators are native speakers.) Click here for more info

Do you offer computer generated voices?

NO! We never have and never will offer computer generated voices. We believe in the power of the human voice!

Do you offer background music?

Yes. We have some of the best royalty-free music available!
See for yourself: Click Here

What is the best format for streaming audio files over Internet?

MP3, 44kHz, 128 kbps is a fast streaming format that still sounds pretty good. With bit rates lower than 128kbps, the sound quality starts to deteriorate.

Can you supply the recording in our specific system's file format?

Yes, we can deliver your files in just about any format. Simply select it from the dropdown menu when you place your order. If it is not listed in the menu, simply select "other" and enter your format.

Is there a way to give you the proper pronunciation for specific words?

Yes, we have a special hot line you can call to record the names that need the pronunciations clarified. The number for our hotline is 1-407-218-5869 ext 211.

Do you back up my audio files for future use?

Yes we keep a copy of all recordings on file, forever.

Do you offer a refund policy?

We cannot offer a refund but we have a 100% satisfaction guarantee!

In what currency is the billing?

(USD) United States Dollar

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal and ACH payments.