Frequently Asked Questions

You may need to contact your service provider. We offer an extensive number of audio formats, each with their own unique specifications. Here is a breakdown of the specs:
1. Bit depth: (i.e., 8 bit, 16 bit)
2. Sample rate: (i.e., 8kHz, 11kHz)
3. Codec: (i.e., Ulaw, PCM)
4. Extension: (i.e., .wav, .mp3)

Let's try a few things:

Your username is you email account. If you have multiple email addresses, you can check with us to find out which one we have on file.

Please try resetting your password using the "Forgot Password" link below:

https://www.amazingvoice.com/
forgot-password

If you have already tried this and have not received an email, be sure to check your junk/spam folder.

If this still does not work, please let us know and we will reset the password manually.

This is an industry wide practice. Foreign languages are just more expensive simply because the voice talent rates are higher.

Because every system is different, the process varies.
You may need to contact your service provider.
They will inform you of the format required and also instruct you on how to add the files to your system.

Certain audio formats are low-bandwidth, which is required for all telephone systems. We agree that this format can sound less than great when played through normal speakers but is perfectly acceptable when played over a telephone line.

This is explained here:
https://en.wikipedia.org/wiki/
Wideband_audio

And here:
http://electronics.howstuffworks.
com/telephone6.htm

If there are any mistakes or mispronunciations (made on our behalf), we will re-record the affected sections at no additional cost to you.

Changes in your script after we have delivered your order are subject to additional charges.
Please visit our pricing page for additional information:
https://www.amazingvoice.com/
pricing

No, there are no fees. Once you purchase the recording, it is yours to own forever.

Yes, but only if you have obtained a license for use.

This is likely caused by your media player.
We inspect the head and tail of every file before delivery.

Rest assured that the file is intact.

You can try a different media player, but once you upload the file to your system, you will hear that it is fine.

By default all productions are recorded to match the voice talent's web sample.

We can create a short sample for your approval but there is a small fee for this service.

We deliver small-medium sized orders within 4 days. Rush delivery is also available and can be ordered when placing your order.

Easy! We send you an email with a link to your account where you can download your audio files.

Yes, 100%! Our guarantee is quite simple. We promise to fix the problem to your satisfaction. Our goal is to provide you with outstanding service and quality.
Our success rate is well over 99.75%!